Buyer has 30 days after purchase date to initiate a return. No returns will be accepted greater than 30 days from the date of purchase. Buyer is responsible for return shipping as well as 20% restocking fee unless it is found that the item description and/or photos do not describe the item accurately.
All returns must be in original packaging and be authorized before they will be accepted. Please call 413-736-2201, or email us at email@example.com, Monday-Friday 8am-430pm and one of our sales representatives will be happy to assist you.
All returns should be shipped to:
100 Doty Circle, West Springfield MA 01089
We can ship to virtually any address in the world. Note that there are restrictions on some products, therefore we are unable to ship certain items international destinations. If you have questions regarding shipping, please contact us at 413-736-2201, Monday - Friday 8am-430pm.
Orders placed before 2pm, Monday-Friday (excluding holidays) will e shipped the same day. Orders placed after 2pm, or on Saturday or Sunday will ship the following business day.
Most products are shipped through USPS. Certain items may be shipped through UPS depending on the size and weight of the item.