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Shipping & Returns

Returns Policy

Buyer has 14 days after the sale date to return the item. No returns after 14 days from date of sale. Buyer is responsible for return shipping and 20% restocking fee unless item description and/or photos do not describe the item correctly.

All retunrs must be complete in original packaging and have an RMA (Return Merchandise Authorization) number. Retunrs will not be accepted unless it is accompanied by this. To obtain your RMA number simply give us a call at 413-736-2201 and one of our sales representatives will be happy to assist you.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When an order is placed, We will ship within 24 hrs of purchase on business days. If an item is purchased on Friday-Sunday the item will ship on Monday. Most products are shipped through usps. Certain items may be shipped through UPS depending on size and weight of the item.